Most items are handmade to order, and most orders ship within 3 business days.

Please allow 7-10 business days for order processing during sales and special promotions.

Check the announcement banner at the top of the screen to see what's shipping today.

All sales are final. Start with a sample to find out how this product will work for you.

If your order arrives damaged, please email stefanie@twinkleapothecary.com ASAP for replacement options.

For questions about this product: Click on the button that says "Ask a question." I will respond here ASAP.

Email stefanie@twinkleapothecary.com for order inquiries.  

I am not on social media and do not message/DM through social media apps. Your Instagram or Facebook message will not be seen. Please also note that I do not provide free skincare consultations or medical advice.

Contact your doctor if you have questions about using essential oils, or any of my natural products, especially if you are pregnant, breastfeeding, or have a compromised immune system.

Click here for answers to more FAQs.

Mail-in refills are available to paid members of the Twinkle Apothecary Patreon community. Bottle return shipping is free, and refills are 20% off the retail price.

For more information about refilling your bottles at home, click here.

Boxes: The Surprise Scent Monthly and Off the Menu subscriptions work the same way. To sign up, place your order by the 14th of each month by 12 pm US central time. The boxes (or envelopes) will ship on the 15th, or next business day if the 15th falls on a weekend or holiday.

Ordering after the 14th at noon puts you on the list for the next month's box.

Example: To sign up for a January Subscription box, you can order anytime between December 14th at 12:00 pm - January 14th at 11:59 am.

Ordering on January 14th at 12:00 pm or after will sign you up for the February box.

What's in the next box: The next month's Off the Menu item and a hint for the upcoming Surprise Scent will be revealed on the respective product pages after the 14th at noon each month. Be sure to check the product pages on the afternoon of the 14th to see what's in the next month's box, especially if you are not subscribed to my email list or push notifications!

You will always be charged for the next month's box each month on the same day (and exact time) that you placed your original order. If you would like to cancel or skip a month, you'll need to do so before your charge date. If you are not able to cancel before you're charged, simply email me to be refunded any time before I make the products on the afternoon of the 14th.

If you sign up for multiple subscription boxes (fun!) I will ship them all together to you on the 15th and refund any excess shipping fees.

For regular subscribe-and-save recurring product orders: your item will ship within 1-5 business days from the time you place your order.

Split-shipment policy: If you are ordering other, non-subscription items at the same time as your subscription box (Off the Menu, Surprise Scent, Collect Them All Club,) and you would like to receive your non-subscription items before the 15th, please place a separate order. I can only double-ship your order if the other items in your order qualify for free shipping on their own. If you've ordered enough to qualify for free shipping but want me to hold the other items to ship at the same time as your subscription products, great! Feel free to leave a note with your order and let me know!

All subscriptions are self-service.

How to cancel: You may cancel your order any time before your next charge date by logging into your account and clicking on the "My Subscriptions" button. If you are unable to cancel before you're charged, please email me to be refunded ASAP, before I make and ship your product. I cannot refund products that have already been made and/or shipped.

How to edit: To cancel, pause, switch items, add additional products, notes, or coupons to your subscription orders and to edit your subscription shipping address, simply log into your account and click on the "My Subscriptions" button. The process for editing your recurring order in the portal is so easy! If you are unable to access your account for any reason, please email me and I'm happy to help.

If you move: you are responsible for updating your shipping address before your next charge date. Orders shipped to the wrong address will not be refunded or replaced. I am happy to help you update your address, but you will need to email me before your order ships!

PLEASE NOTE: Updating your subscription order address is a SEPARATE ACTION from updating the default address on your Twinkle customer account. Update both to make sure you get your order. The subscription order address can be edited in the subscription portal (accessed by clicking on the "my subscriptions" button.)

To leave a note at checkout - add the items you'd like to purchase to your cart. When you're ready to checkout, click on the shopping cart icon at the upper right of the screen. You'll see a box where you can type in a note. Type away!

Make sure to press the black "checkout" button when you're ready to checkout so your note doesn't get cut off. If you select one of the express-pay buttons (PayPal, G-Pay, ShopPay, etc.,) your note will get cut off.

You can still pay using one of the express options when you get to the checkout page, but you'll need to press the black checkout button to get there first!