Privacy Policy
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at twinkleapothecary@gmail.com or mailing us at: Twinkle Apothecary, LLC 7632 SW 109th ST, Oklahoma City, OK, 73173, United States
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at twinkleapothecary@gmail.com or by mail at Twinkle Apothecary, LLC
[Re: Privacy Compliance Officer]
[7632 SW 109th ST, Oklahoma City, OK, 73173, United States]
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FAQs
Contact
I'm available via email at stefanie@twinkleapothecary.com
Note: Twinkle Apothecary is an online hobby business. I am not available to host events, attend pop-ups, teach classes, mentor, or donate products for your event at this time.
Return Policy
All sales are final. Please start with a small sample first.
Shipping
When will my order ship?
Everything is handmade to order so please allow up to 5 business days for order processing. All orders ship USPS Ground Advantage.
Can I get expedited shipping?
No.
Do you ship internationally?
I am no longer able to ship fragrances internationally, but I do appreciate your interest in my products.
Can I pick up my order locally?
No. I closed my retail location in 2023 and do not keep normal business hours.
Custom Designs
At this time I do not offer custom design services and do not have time to craft special-order requests. Thank you for understanding!
Sales & Promotions
Sales are rare but do happen occasionally. Please understand that I've always strived to keep my products as affordable as possible, but the ingredients inside these unassuming little bottles are very precious, and very expensive.
Natural, organic, artisan-crafted perfume is a luxury item. My one-and-only mission is to make something beautiful that touches your heart, so it REALLLLY bums me out when you shop at my store like you're pricing eggs at the supermarket.
Everything on this website is handmade by me as a labor of love during evenings and weekends, after working a demanding full-time day job as a legal assistant. (I'm also currently in school, earning a second degree in Paralegal Studies.) I price my products using a standard retail markup on the cost of the materials, excluding the cost of my labor. I make just enough to sustain this hobby - to cover the costs of running this website and to buy more ingredients to dream up new natural delights to share with you.
I've tested different price points over the past decade, but overall my perfume prices have risen from about $4/ml to approximately $5/ml - an increase of 20%. Meanwhile, inflation has increased by 37% since I started Twinkle Apothecary in 2015.
If you enjoy my fragrances and find that they make your life more magical, I hope you can indulge a bit without having to wait. (I recommend using the pay-in-4 interest-free installment plan provided by Shopify!)
Discontinued Products
Why did you stop making my favorite product?
Sorry. I do routinely edit my collection to streamline and make room for new ideas.
Retired/archived fragrances are available in limited edition batches via the Deep Cuts Club. Keep an eye on your inbox to see the scent of the month so you can stock up on your favorite when it comes back around!
But can you make it for me now anyway, as a favor?
Unfortunately there isn't time for that given my current schedule.
But... the skincare too?!
Yeah, no. I loved making and sharing healthy, effective skin and body care products with you, but unfortunately people stopped buying enough for me to continue.
Be sure to subscribe and keep an eye on your inbox to receive updates in the event that I am able to release a limited edition batch of skin care, body butter, or makeup.
Product Reviews
How can I leave a review?
Aw, thanks! But that's not necessary - I only share my best work and stand behind the quality of all my products. The best positive feedback that you can give me is a repeat purchase.
If you want to nerd-out and gush over fragrance notes, check out online fragrance forums like Frangrantica, Basenotes or Parfumo.
And, if you have negative things to say about me and my work, I'll direct you to Reddit, where I'm sure you'll be welcome to party with all the other internet haters.
Please also keep in mind that buying a sample first is A) my store policy and B) the best way to prevent buyers remorse.
More Perfume Information
Are all of your ingredients organic?
No, everything is all-natural and 100% botanical based but some of the more obscure ingredients aren’t available as an organically grown option. (And in some instances the conventionally grown ingredient smells better!)
The oil and alcohol perfume bases are organic.
How do you ensure your ingredients are sustainable and child labor free?
I source from reputable, responsible, cruelty-free suppliers, whom I’ve come to trust to provide me with the highest quality ingredients available over my past decade as a natural perfumer. If you would like to vet them yourself, feel free to do so. My main supplier is Eden’s Botanicals, and I also have some ingredients from Organic Infusions, Lotus Garden, and Aftlier Perfumes.
Which is better? Oil, alcohol, or solid perfume?
There isn’t one better option. They each have pros and cons. To keep it simple, I've made the Nostalgia Collection fragrances all oil based roll-ons (this is the most popular preference,) while the other fragrances are all alcohol based sprays, as that is my personal preference. PS: It is a myth that oil-based or solid fragrances last longer.
So how do I use these, do I need to mix them in anything?
No, these perfumes are full-strength EDP (Eau de Parfum) concentrations, and ready to wear as-is. Mixing your perfume into a carrier oil or other moisturizer will only dilute the fragrance, making it less strong and long wearing.
If you're struggling to smell or find that you go nose blind to these scents quickly, understand that 100% natural fragrances are lighter, and can easily be overwhelmed by strongly scented laundry detergents, hand soaps, lotions, etc., Consider switching to unscented (or naturally scented) products to A) re-train your nose and B) ensure that your natural Twinkle perfume shines through.
Which of your fragrances are more masculine or suitable for men?
Everything here is gender-neutral. Read through the descriptions and try a sample of anything that sounds good to you.
What if I get a rash?
Stop using the product and make a note of all of the ingredients listed for future reference. I cannot be responsible for everyone’s allergies and do not offer refunds. Always start with a sample first.
I’m pregnant, which of your perfumes should I avoid?
Congratulations! That is a question for a doctor, not a perfumer.