Frequently asked questions
Return Policy
All sales are final. Please start with a small sample first.
Shipping
When will my order ship?
Everything is handmade to order so please allow up to 5 business days for order processing. All orders ship USPS Ground Advantage.
Can I get expedited shipping?
No.
Do you ship internationally?
I cannot ship alcohol based fragrance internationally. Other products should be fine. Tariffs, additional taxes, and fees are not included and will be the responsibility of the buyer.
Can I pick up my order locally?
No. I closed my retail location in 2023 and do not keep normal business hours.
Custom Designs
At this time I do not offer custom design services, but you may design your own 2-4 note blend using the layering fragrances here.
Sales and Promotions
Sales are rare! These bottles look unassuming because I've tried to keep everything as affordable as possible, but the ingredients inside are very precious, and very expensive.
Natural perfume is a luxury item. Designing and crafting everything by hand in addition to running this website is a labor of love, but I prefer not to discount my work.
However, I do offer $5 store credit for every verified review. This is issued manually by me so please allow up to a full business day for processing. Use the same email on your customer account so I know where to send the money!
Discontinued Products
I loved making and sharing healthy, effective skin and body care products with you for the past 9+ years, but unfortunately people stopped buying enough for me to continue.
I am in the process of sharing all of the recipes on the Twinkle Apothecary Patreon. They can be purchased à la carte in the shop for $3-$5 each, or are free for paid members ($5/month, $54/year.)
Be sure to keep an eye on your inbox or text messages to receive updates in the event that I am able to release a limited edition batch of skin care, body butter, or makeup.
Retired/archived fragrances are available via the Surprise Scent Monthly subscription only at this time.
Subscriptions
You can cancel, pause, or skip your Surprise Scent Monthly subscription by logging into your account and clicking on "orders" then "manage subscription."
If you move, you will need to update the address on your subscription order before your next charge date. Note that this is a separate action from updating the default address on your account and must also be done in the subscription portal after clicking on "manage subscription." Please contact me if you need assistance.
Contact Information
I’m available via email: stefanie@twinkleapothecary.com
You’re also welcome to connect with me via Patreon.
For product questions, you may leave a question in the reviews section where it says "ask a question" and I will reply ASAP.