FAQs
Orders ship within 1-5 business days. Most orders ship within 3 business days.
Check the announcement banner at the top of the page to see what's shipping today.
All sales are final. Start with a sample to find out how this product will work for you.
If your order arrives damaged, please email stefanie@twinkleapothecary.com ASAP for replacement options.
For questions about this product: Scroll down and click on the button that says "Ask a question." I will respond here ASAP.
Email stefanie@twinkleapothecary.com for order inquiries.
Socially: Join the Twinkle Apothecary Patreon community for a weekly chat and Q&A session.
I am not on social media and do not message/DM through social media apps. Your Instagram or Facebook message will not be seen. Please also note that I do not provide free skincare consultations or medical advice.
Contact your doctor if you have questions about using essential oils, or any of my natural products, especially if you are pregnant, breastfeeding, or have a compromised immune system.
Here's what can't be refilled:
Acne Spot Treatment
The Stain
Sample sizes
Solid products (like deodorant, balm, butter,) but you can wash out the jars and refill them with a powdered product - like cleanser, setting powder, dry shampoo, etc
Everything else can be refilled.
Mail-in refills for 20% off the retail price are available to members of my Patreon (all levels!) and shipping is always free.
Click here to see the guide to reusing and refilling your bottles.
NEW: You can now use your rewards coupons on subscription orders!
Subscriptions are self-service. Cancel your order yourself any time before your next charge date.
To pause, edit, switch, or cancel your subscription orders and to edit your subscription shipping address, log into your account and click on the "My Subscriptions" button.
Updating your subscription address is a SEPARATE ACTION from updating the default address on your Twinkle customer account. Update both to make sure you get your order.
If you move, you are responsible for updating your shipping address before your next charge date. Orders shipped to the wrong address will not be refunded or replaced.
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